Complaints

About a booking or this site

Email security@licensing-solutions.co.uk with your booking reference and what went wrong. We acknowledge within two working days and aim to resolve within ten.

About the training itself

Raise it with the provider first using the details on your booking confirmation; providers have their own complaints procedures and awarding-organisation appeals. If you are not satisfied, contact us and we will take it up with the provider.

About a licence decision

Licence decisions are made by the SIA, which has its own appeals process. We cannot change a licensing decision.