Refunds and cancellations

If the provider cancels

You choose a full refund or a transfer to another date.

If you cancel or change

Each provider sets its own cancellation and date-change terms, which are shown on the listing before you pay and on your booking confirmation. Those terms apply to your booking.

How refunds are paid

Refunds go back to the original payment method. Contact us with your booking reference to start one; see the help centre for common questions.